Manufacture and Sale of Counterfeit Goods Essay

Manufacture and Sale of Counterfeit Goods - Essay Example Peter Law, in his article, â€Å"A Call for more Sweatshop† and others who favor sweatshop labor argue that it provides a means of employment for the weaker section of the population which helps the lower income population to lead a better livelihood. In addition, such companies provide employment for women, and that would, in turn, help them to become more independent and self-supportive. While sweatshop labor does provide a means of employment for the people, the mental and physical turmoil endured by the employees is much more than the benefits gained. In addition, the manufacturing of fake goods by itself is illegal as it is a deliberate infringement of the intellectual property rights of companies that produce the original goods. Hence, stricter policies and judicial changes should be introduced to close down companies producing fake goods and help save the lives of millions of women and children who are forced to work under horrendous conditions. The production of fake or counterfeit products is a violation of intellectual property rights and it poses a significant threat to the world economy as both businesses as well as the consumers are at a loss. As mentioned by Goodwin, the intellectual property theft has affected the world economy to the tune of nearly $600 billion a year. The number of fake products being seized is increasing at an alarming rate with a recent report from the EU customs showing seizure of nearly 100 million products in 2001. This illegal trade is part of every sector such as the information technology sector, clothing, toy industry and pharmaceuticals to name a few and the global market of counterfeit products have risen from 3 billion a year to nearly 100 times more (Counterfeiting and Organised Crime). The sale of counterfeit products has risen sharply over the past decade. A recent report shows that both industrial and commercial counterfeiting represents about 5 to 7% of trade in the world.

Client Relationship Essay Example | Topics and Well Written Essays - 1250 words

Client Relationship - Essay Example "Think of your life as a consumer. There must be a retail establishment somewhere-maybe a deli, or a CD store-where you really like to shop, because someone there always seems to know exactly what you want. So now visualize going into this store and having them screw something up, with the result that leaves you feeling a little angry. If it were any other store, you think to yourself, you'd take your business elsewhere. But the reason you don't go elsewhere is it would be too much trouble, right You'd have to teach someone at another store everything about your personal tastes that the person at this store has already learned." (Rogers, 2006)Remember that different needs are based on kind of businesses. CRM mans managing all contacts with the clients; part of this is improving customer service. A good CRM program will allow a business to acquire, serve, and retain quality clients. A good CRM program can improve customer service by facilitating communication in several ways: Provide a mechanism to track all points of contact between a customer and the company, and do it in an integrated way so that all sources and types of contact are included, and all users of the system see the same view of the customer (reduces confusion). Help to identify potential problems quickly, before they occur. Provide a user-friendly mechanism for registering customer complaints (complaints that are not registered with the company cannot be resolved, and are a major source of customer dissatisfaction). Provide a fast mechanism for handling problems and complaints (complaints that are resolved quickly can increase customer satisfaction). Provide a fast mechanism for correcting service deficiencies (correct the problem before other customers experience the same dissatisfaction). Use internet cookies to track customer interests and personalize product offerings accordingly. Use the Internet to engage in collaborative customization or real-time customization. Provide a fast mechanism for managing and scheduling maintenance, repair, and on-going support (improve efficiency and effectiveness). The CRM can be integrated into other cross-functional systems and thereby